Kerryn Boogaard Kerryn Boogaard
Beverly Goldsmith Beverly Goldsmith
Zoe Bingley-Pullin Zoe Bingley-Pullin

Your rights with gift exchanges and refunds:

As many shoppers head to the shops to return or exchange unwanted Christmas gifts, consumers are being urged to know their rights.
By Motherpedia
Date: December 27 2011
Tags: shopping,
Editor Rating:
shopping-returns

As many shoppers head to the shops to return or exchange unwanted Christmas gifts, consumers are being urged to know their rights.

Consumer watchdog Choice says people should know where they stand.

If goods are faulty or don't do what they were advertised to do for a reasonable period of time, the customer is entitled to a refund, exchange or repair. This is the case even if the item was purchased online or in a sale.

"Don't let the store brush you off by saying you have to deal with the manufacturer," Choice spokeswoman Ingrid Just said in a statement.

"The store where you bought the item must sort the problem out for you."

She said consumers should not be deterred by "no refunds" signs if they are returning faulty goods.

"These signs are illegal and can't take away a customer's right to a refund if the item is defective or doesn't match the advertised description."

But if shoppers change their mind because they don't like the colour or fit, the store is not compelled to give a refund.

"However, some stores have generous refund or exchange policies and they may give you a credit note or offer an exchange as a gesture of good will," Ms Just said.

Stores are not obliged to offer a refund or exchange when an item was labelled "seconds" or was discounted due to defects that were made clear at the time of purchase.

Have you exchanged an item? Tell us about your experience?

Share This Tweet This Email To Friend
Recent Comments
0 Total Comments
Post a Comment
* your email address will not appear

Please enter the word you see in the image below:


Post a Comment
* your email address will not appear

Please enter the word you see in the image below:33343


Your Comment has been posted
Vtech giveaway motherpedia

Win 1 of 3 VTech Toys Pack Giveaway
Playtime is so much more with VTech

Trolls-giveaway

Win 1-of-3 Trolls Prize Packs Giveaway
Let's get artsy with the Trolls!

Oral health for pregnant women - motherpedia

6 Early and Unusual Things Women Experience During Pregnancy
Are any of these familiar?

Booties-2047596 640

Baby shower gifts that expecting mums will love
Buy these for mum-to-be!

Motherpedia cover-4

A Fortnight of Foodie Experiences at East Village
A taste of East Village. What's in it for me?

Globber my too fix up cover

We Try: Globber My TOO Fix Up
A scooter that grows with your child

Throw a winning cricket pitch

3 Steps to a Winning Backyard Cricket Pitch
Ex-Adelaide Oval legend curator Les Burdett shares his tips for getting your backyard cricket pitch test match ready this summer

A bike that follows your kids life cycle - motherpedia - cover

A Bike That Follows Your Kids Life Cycle
Check out the Bunzi 2-in-1 gradual balance bike!

Motherpedia cover (1)

A Summer Night Season…
Moonlight Cinema announces February program

Motherpedia cover

More Than Fundraising
Why Events Like Relay for Life are Important

Motherpedia cover-4

A Fortnight of Foodie…
A taste of East Village. What's in it for me?

Navman-shows-parents-the-way-when-teaching-kids-to-drive

Navman shows parents the…
FREE online seminar for parents on best practices for instructing a learner driver